7-Day Window
Contact us within 7 days of receiving your order.
Exchange Policy
Quality Toys,
Happy Families
At Lil' Bunnies, we are committed to delivering the best quality toys for your child. If you receive a damaged or defective product, we will be happy to assist you.
Photos & Videos
Share clear photos or videos with your order number.
Free Replacement
Once verified, we arrange a free exchange of the same product.
Exchange Only
No returns or refunds — exchanges for defective items only.
To Be Eligible for an Exchange
Step 1: Contact Us Within 7 Days
Please contact us within 7 days of receiving your order.
Step 2: Share Photos and Your Order Number
Share clear photos and/or videos of the defective item along with your order number via WhatsApp or Instagram DM.
Step 3: Free Replacement
Once verified, we will arrange a free replacement/exchange for the same product.
Items Eligible for Exchange
- Damaged or defective products
- Unused items in the same condition as received, with original packaging
- Requests made within 7 days of delivery
- Photos and/or videos plus your order number shared via WhatsApp or Instagram DM
Items That Cannot Be Exchanged
- Exchange requests after 7 days of delivery
- Items that have been used or are not in the condition received
- Products without original packaging
- Change of mind — we do not offer returns or refunds
Received a Damaged or Defective Product?
Our team will work to resolve your concern as quickly as possible to ensure your child can enjoy their toy without delay. Contact us via WhatsApp or Instagram DM within 7 days of delivery.
Message on InstagramImportant Notes
1. 7-Day Deadline
Exchange requests will not be entertained after 7 days of delivery.
2. No Returns or Refunds
We currently operate on an exchange-only policy for defective items.
3. Product Condition
The product must be unused and in the same condition as received, with original packaging.
We're Here for You
Our team will work to resolve your concern as quickly as possible to ensure your child can enjoy their toy without delay.
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